your most frequently asked questions


> What delivery methods do you offer?

> Do you deliver to French overseas departments and territories?

> How much do you charge fordelivery?

> Do you deliver to another address?

> How can I track my order?

> What delivery methods do you offer? proposes you a delivery only in Metropolitan France and Corsica, by colissimo suivi (professional service of the Post Office). Upon delivery, your package will be delivered against signature.

Attention the parcel being given against signature, it is not possible to leave it in mailbox.

For more information click here

> Do youdeliver to French overseas departments and territories? offers you a delivery only in Metropolitan France and Corsica.If you do not live in Metropolitan France and that you wish nevertheless to order with us, thank you to indicate to us by return an address in Metropolitan France. 

> How much is my delivery charge?

Regarding shipping costs, unlike other sites, we only ship Colissimo Expert against signature in order to improve the quality of delivery.

Shipping fees are 7.95 € and include packaging, handling and postage costs.

The participation to the shipping costs is free of charge from 79 € of purchase.

For more information click here.

> To be delivered to another address?

For your change of address, all you have to do is :

- Click on "My account" above the search bar at the top of the page of

- Click on " My addresses "

- Then just below your address you can either "update" this address or "Delete" it.

- You have the possibility to add a new address " Add an address " if you want to be delivered to a different address just this time

> How do I track my order?

You can access the follow-up of your order and download your invoice in "Order History" on our site All you have to do is identify yourself, go to "My account" then "My orders" and click on the number of the order you wish to track.

The status of your order changes and you receive emails as it is processed:

-Payment accepted except for payments by cheque

-Order confirmation or payment received for cheques

-Parcel shipped with colissimo number.

When we ship your order, we record the parcel number. You then receive this automatic email giving you a link to track this package on the website.

-Parcel waiting at your postal agency if the person is absent at the reception

Thanks to your phone number and your email we inform you quickly in case of a problem with the delivery of a parcel