If you are not satisfied with your order

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You have a 15 daysdeadline as of the reception of the parcel to return the product which would not be convenient for you.

Theshipping costs of the returned products (and insurance of the package) will then be at your expense.

Only the price of the purchased product(s) will be refunded. In all cases, the return is at the expense and risk of the consumer.


Pack it as much as possible so that it is protected during transport, ideally in the original package,

Return the product(s) to the following address


Returns Service

5 rue des Vignes

ZI des Renardières

77250 ECUS

Attention only the products in new and complete condition(accessories, instructions, labels, case), returned in their original packaging, will be accepted.

Any product which will have been damaged, or whose original packaging will have been deteriorated in conditions exceeding its simple opening, will not be refunded.


The refund of products in the conditions set out above will be made within 15 days or less after receipt of the products by us

The refund takes the following form:

- for a purchase by credit card or Paypal account, re-crediting of the credit card or bank account used for the purchase

- for a purchase by cheque, you will receive a bank cheque sent in the name of the customer who placed the order and at the billing address : bank cheque sent in the name of the customer who placed the order and at the billing address

If only a part of the items is returned and the products kept do not reach 79 euros, the refund will be reduced by the contribution to the shipping costs of 7.95 euros.

> No exchange does not make an exchange, but only a refund after return of the unwanted product(s).

You have the possibility after your refund to recommend to obtain the desired product(s).