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Terms and Conditions of Sale

Preamble

You are currently connected to the "https://www.superbeaute.fr" website. The purpose of this document is to inform you about the company and its General Terms and Conditions of Sale.

These General Terms and Conditions of Sale apply to all orders placed on the "https://www.superbeaute.fr" website (hereinafter referred to as "the Site").

These General Terms and Conditions of Sale are entered into between :

- The company "FBC", a simplified joint stock company with a capital of 15,000 Euros, whose registered office is located at 5, Rue des Vignes - ZI des Renardières - 77250 ECUELLES - FRANCE, registered in the Melun Trade and Companies Register under number 514 771 260, intracommunity VAT identification number: FR 72 514 771 260.

Email address: contact@superbeaute.fr

Telephone number: 01 60 57 57 00

Hereinafter referred to as "FBC SAS"


And, on the other hand,

- Any individual or legal entity wishing to make a purchase via the "https://www.superbeaute.fr" website.

Hereinafter referred to as the "Buyer", the "Customer" or "you"

The parties agree that their relationship will be governed exclusively by the present contract, to the exclusion of any conditions previously available on the Site. However, in the absence of such a condition, it shall be deemed to be governed by the practices in force in the distance-selling sector whose companies are based in France.

Prior to placing an order, the Customer acknowledges having read all the above information and the General Terms and Conditions of Sale.

Article 1 - Purpose

Scope of application

The purpose of these General Terms and Conditions of Sale is to define the contractual terms and conditions (Rights and Obligations) between FBC SAS and the Customer, whether a professional or a consumer, in the context of the sale of products by FBC SAS via its merchant site: https://www.superbeaute.fr.

The present contract complies with current French regulations, and more particularly with Law 2004-575, known as the Law for Confidence in the Digital Economy. It also complies with the recommendations of the OECD in the field of e-commerce, as well as the provisions of the Châtel law coming into force on June1, 2008 and the Hamon law coming into force on March 17, 2014.

Important: the present contract consists of these General Terms and Conditions of Sale and the order form.

Duration of application and modifications to the General Sales Conditions

The present General Terms and Conditions of Sale are valid as of January 22, 2018. This edition cancels and replaces all previous versions.

FBC SAS reserves the right to adapt or modify these General Terms and Conditions of Sale at any time and without prior notice. In the event of modification, the General Terms and Conditions of Sale in force on the day of the order will be applied to each order.

The Customer must be at least eighteen (18) years of age, be legally capable of entering into a contract and use this Site in accordance with the General Terms and Conditions of Sale.

The resale or distribution of products purchased on https://www.superbeaute.fr is strictly forbidden.

Article 2 - Product availability

The products and services offered by FBC SAS are presented on its Site in the French language. Any national of the European Community and of countries complying with Directive 95/46/EC may not invoke his or her lack of linguistic proficiency as a clause for cancellation of the contract.

Product offers and prices are valid as long as they are visible on the Site, while stocks last. In the event of unavailability of products after the order has been placed, the Customer will be informed by e-mail or telephone as soon as possible. FBC SAS will offer to supply a similar product at the same price. However, if the Customer refuses, the amount of the order will be recalculated accordingly and the Customer will only be debited with the new amount, less the missing products. If the unavailability of products affects the entire order, the Customer will receive a full refund.

Due to the specific nature of the Internet, FBC SAS cannot guarantee the availability of all products and services on its Site in real time. For products not stocked in its warehouse, offers appearing on the Site are valid subject to availability from the supplier.

In this context, information on product availability is provided at the time of order confirmation. As this information comes directly from the suppliers, any errors or exceptional modifications are beyond the control of FBC SAS and cannot incur its liability.

Article 3 - Geographical area

Products sold online and presented on the Site are delivered in mainland France, Corsica, Monaco, Belgium, Luxembourg, Germany, Netherlands (Holland), Italy, Spain, Portugal, Czech Republic, Denmark, Poland, Hungary and Slovakia.

Article 4 - Order

Any order form signed by the Customer by "double-clicking" constitutes an irrevocable acceptance which may only be challenged in the cases exhaustively provided for in the present contract.

The "double click", combined with the authentication and non-repudiation procedure and the protection of message integrity, constitutes an electronic signature within the meaning of article 1316-4 of the French Civil Code.

Any agreement to a quotation sent by e-mail to the Customer, and returned to FBC SAS with explicit agreement, also constitutes irrevocable acceptance.

Article 5 - Order process

Customers wishing to purchase a product online must follow the procedure described below.

The Customer must fill in the identification form on which he/she will indicate all the requested details or give his/her Customer number if he/she already has one. The Customer must fill in the online order form, giving all the product references and quantities required.

The information and details provided by the Customer at the time of ordering are binding. In the event of input error(s), FBC SAS cannot be held responsible for the consequences of such errors, nor for the impossibility of ensuring delivery. The present clause is applicable in the event of late or incorrect delivery: in this case, all costs incurred by FBC SAS for the reshipment of the order will be entirely at the customer's expense.

The customer checks the details of his order and its total price. They may correct any errors before confirming the order.

Validation of the order implies acceptance of the General Terms and Conditions of Sale, acknowledgement of full knowledge of them and, where applicable, waiver of the right to invoke one's own conditions of purchase or other conditions.

Customer account deactivation

Failure by the Customer to comply with the obligations under these General Terms and Conditions of Sale, any incident involving payment of the price of an order, actions contrary to the interests of FBC SAS, provision of false information when creating an account, may result in suspension of access to the Site service, or even termination of the Customer's account, depending on the seriousness of the actions in question, without FBC SAS being entitled to claim any damages or compensation whatsoever. FBC SAS reserves the right to refuse any order from a Customer with whom such a dispute exists, even if the Customer uses a new account.

Article 6 - Order confirmation

All orders placed with FBC SAS must be confirmed by the latter in order for the order to be definitively accepted.

FBC SAS reserves the right to cancel any order from a Customer with whom there is a dispute concerning the payment of a previous order, or in any other case provided for in the present contract.

Confirmation of the order will be sent by e-mail to the Customer as soon as possible, subject to the Customer providing a valid e-mail address that is not subject to any restrictions on use (e.g. a business e-mail address). In this case, FBC SAS cannot be held responsible for the non-receipt of an order confirmation containing all contractual information and constituting proof of the transaction.

Article 7 - Prices

Prices are valid as long as they are visible on the Site, while stocks last. FBC SAS reserves the right to modify prices at any time, and undertakes to apply the price list in force on the date the order is validated, subject to availability of the product ordered on that date.

Prices are given in euros, inclusive of all taxes. They include the VAT applicable on the date of the order. They do not include delivery charges, which are invoiced in addition and will be indicated in the order confirmation.

Article 8 - Method of payment

FBC SAS provides the customer with various means of payment offering maximum security and guarantees:

- By credit or debit card (Carte Bleue, Visa, Eurocard/Mastercard, American Express), by entering the card number (without spaces between the digits), the expiry date and the control code directly in the appropriate field (entry secured by SSL encryption);

- By PAYPAL account, by entering your PAYPAL account number and password directly in the appropriate field (secured by SSL encryption).

- Payment in 3 free instalments with SCALAPAY

At the time of purchase, the first instalment will be debited immediately. The next 2 instalments will be debited monthly.

  • First payment: at time of purchase
  • Second instalment: 1 month from the day of purchase
  • Third and final payment: 2 months from the day of purchase.

Scalapay will notify you a few days before each installment is due by SMS or e-mail.

If one or more scheduled payments are not made by the due date, you will be charged a late payment fee.

If you have not made the payment by the due date and the automatic payment is unsuccessful, you will have 24 hours to complete the payment. If you fail to do so, Scalapay will apply late payment fees as explained above:

  • Payment made before due date = no extra charge!
  • Payment made more than 1 day late = up to 6 euros surcharge
  • Payment made more than 1 week late = 6 euros extra (in addition to the first commission, up to a maximum of 12 euros for each payment).

The total cost of commissions may not exceed 15% of the value of the loan (second and third instalments).

IMPORTANT: this offer is only valid for orders and deliveries in mainland France

- Payment in 3 or 4 free instalments with Cofidis

- By bank transfer in euros.

Your order will be reserved for four (4) working days. After this period, without
receipt of your bank transfer, your order will be cancelled. The order will only be processed on receipt of your bank transfer. Orders paid by bank transfer will therefore take between three (3) and five (5) working days longer than orders paid by credit card;

The customer guarantees FBC SAS that he/she has the necessary authorizations to use the method of payment chosen by him/her when validating the order form.

For credit card payments, certain checks may be carried out by FBC SAS. In the event that the contact details supplied by the customer are verified by FBC SAS, the information relating to the customer's order is subject to automated data processing, for which FBC SAS is responsible. The purpose of this automated data processing is to define a level of analysis of a transaction and to combat credit card fraud.

FBC SAS is the recipient of data relating to the customer's order. The non-transmission of data relating to the order prevents the analysis and therefore the completion of the purchase.

The occurrence of an unpaid order due to fraudulent use of a bank card will result in the registration of the details relating to the order associated with this unpaid order in a payment incident file set up by FBC SAS. An irregular declaration or anomaly may also be subject to specific processing.

In accordance with the French Data Protection Act of January 6, 1978, you have the right to access, rectify and object to all your personal data at any time. To do so, please send a letter, providing proof of your identity, to : FBC - Service informatique et libertés - 5, Rue des Vignes - ZI des Renardières - 77250 ECUELLES - FRANCE.

Article 9 - Reservation of ownership

The products delivered to the Customer remain the property of FBC SAS until the Customer has paid the full price in principal and accessories due for the order. Payment in the sense of the present clause is understood to mean the actual collection of the price by FBC SAS.

On the other hand, the transfer of risks takes effect upon actual delivery of the products ordered on the online store.


Documents supplied to the customer are governed by the French Intellectual Property Code. They therefore remain the property of FBC SAS. It is therefore forbidden to reproduce, transfer or exploit the documents supplied without the consent of FBC SAS.

Article 10 - Execution of the order

FBC SAS reserves the right to refuse the order for a "legitimate reason" (as defined by jurisprudence), and in particular (without this list being limitative) in the event of unavailability of the product, abusive request by the Customer, presumption of impossibility for the Customer to contract, or manifest intention on the part of the Customer to harm FBC SAS.

FBC SAS also reserves the right not to execute the order in the event of an obvious typographical error leading to the display of a "low price", even after confirmation of the order has been sent to the Customer. The Customer understands and accepts that he/she may not claim any compensation of any kind whatsoever as a result. FBC SAS will contact the Customer to determine whether he/she wishes to maintain or cancel his/her order at the price communicated to him/her.

Finally, the company reserves the right to refuse the order in the event of a dispute with the Customer, total or partial non-payment of a previous order, or refusal of bank authorisation during the online payment process.

In any event, FBC SAS undertakes to process the order as quickly as possible in order to deliver the products ordered on the date indicated on the order form.

Article 11 - Invoicing

An invoice will automatically be sent to the Customer when the order is placed. This will be sent to the e-mail address indicated by the Customer at the time of ordering, unless otherwise specified by the Customer.

Article 12 - Delivery

As a reminder, products purchased on the https://www.superbeaute.fr site can only be delivered to mainland France, Corsica, Monaco, Belgium, Luxembourg, Germany and the Netherlands (Holland).

Products are shipped to the delivery address(es) indicated during the order process.

The delivery time varies from 48 to 72 working hours (2 to 3 working days) for metropolitan France from the moment the order is handed over to the carrier. This time does not include order preparation time. It is also subject to the hazards of the carrier's services.

For Corsica and Monaco, La Poste does not give a delivery time, but please allow an average of 4 days.

For Belgium, Luxembourg, Germany and the Netherlands (Holland), delivery takes between 3 and 5 days.

Postage and packing costs are €7.95. Postage is free as soon as the value of the products ordered reaches €79 including VAT(up to a weight limit of 6 kilograms). For orders over 6 kilograms and over 79 euros, you will be asked to contribute to delivery costs, calculated on the basis of the actual weight of your order.

In the case of certain orders, the customer can consult the order tracking system to check the progress of the delivery. The customer is informed by e-mail when the order has been dispatched. This e-mail contains the address of the website where the status of the parcel's delivery can be followed, and the parcel tracking number.

If the recipient of the order is absent at the time of delivery, the carrier will leave a delivery notice and the customer or recipient will have a period of fifteen (15) days to collect the parcel in accordance with the terms indicated on the delivery notice. Once this period has elapsed, the order will automatically be returned to FBC SAS, who will contact the Customer again to define the conditions of a possible reshipment. The cost of processing this new delivery will then be invoiced to the Customer.

A summary document will be attached to each order (as required by article L 121-19 of the French Consumer Code), mentioning :

- identification and contact details of the company

- delivery charges

- payment and delivery terms

- essential characteristics of the product

- the price

- address for complaints

- after-sales service information

Any defect or delay in delivery, beyond the date indicated on the order form, must be reported to our customer service department as soon as possible. The customer may then cancel the order by registered letter with acknowledgement of receipt, or in writing on another durable medium, if, after having requested FBC SAS to make the delivery or provide the service within a reasonable additional period, the latter has not done so within this period.

The contract will be considered terminated upon receipt by FBC SAS of the letter or writing informing it of such termination, unless FBC SAS has performed in the meantime.

When the contract is terminated under the conditions provided for in article L. 216-2, FBC SAS will reimburse the Customer for all sums paid, at the latest within fourteen (14) days following the date on which the contract was terminated.

It is the Customer's responsibility to check the conformity of the goods delivered at the time of delivery and before signing the carrier's delivery note.

The customer must indicate any anomaly concerning the delivery on the delivery note, in the form of handwritten reservations accompanied by his signature (open package, damaged product, "the deliveryman did not want to wait to unpack the article", etc.). This verification is considered to have been carried out once the Customer, or a person authorized by the Customer, has signed the delivery note.

Article 13 - Right of withdrawal

In accordance with articles L 221-21 et seq. of the French Consumer Code, the customer has a period of fourteen (14) days (including public holidays and Sundays) to exercise his or her right of withdrawal without having to justify his or her reasons or pay any penalties, with the exception, where applicable, of the cost of returning the goods. The fourteen (14) day period runs from the date of receipt of the products ordered. In principle, the Customer has the right to return or restitute the product(s) to FBC SAS or to a person designated by the latter, without undue delay, and at the latest within fourteen (14) days following communication of his decision to withdraw, unless FBC SAS offers to collect the product(s) itself.

However, the Customer may not exercise this right in the following cases:

  • Supply of a service whose execution has begun or has been completed before the end of the fourteen (14) day period.

  • Supply of goods made to the consumer's specifications or clearly personalized or which, due to their nature, cannot be reshipped or are likely to deteriorate or expire quickly.

FBC SAS recommends that customers wishing to exercise their right of withdrawal contact customer service directly, either by e-mail to contact@superbeaute.fr, or by telephone on 01 60 57 57 00. All the information required to return the goods (procedure, documents to be returned to FBC SAS) will then be detailed to the Customer. The customer may also use the withdrawal form attached to these General Terms and Conditions of Sale to exercise his right of withdrawal.

Packages will not be accepted for return if there is nothing attached to identify the sender (order number, surname, first name, address).

The product(s) must be returned in their original condition and packaging (if possible), complete and accompanied by a copy of the purchase invoice. Products must not have undergone any alteration whatsoever.

The customer will be reimbursed within fourteen (14) days of exercising his right of withdrawal, once he has provided proof of shipment of the goods in question, or once the goods have been recovered by FBC SAS.

The costs and risks associated with the return of the goods shall be borne by the Customer who dispatches them. The return of the product(s) will give rise to a refund equal to the purchase price of the product(s) purchased (including the sum paid by the Customer to cover the cost of delivery, and less the cost of return, which is borne by the Customer).

Article 14 - Exchange, Refund (in the event of non-conformity of the order)

In the event of non-conformity of the order: error(s) in reference(s) or missing reference(s), the Customer may return the product(s) received. In this case, for the return to be accepted, the Customer must first inform Customer Services, and return the products in perfect condition, in their original packaging, as soon as possible.

The product(s) must be returned, together with the purchase invoice, to our Customer Service Department.

The returned product will be refunded or exchanged according to your request and available stock. If a refund is necessary, it will be made within thirty (30) days of receipt of your return. Return shipping costs may be reimbursed upon presentation of proof.

Responsibility

FBC SAS, in the online sales process, is bound only by an obligation of means, and cannot be held liable for any damage resulting from the use of the Internet network, such as loss of data, intrusion, virus, breakdown in service, or other involuntary problems. However, without contradicting the foregoing, FBC SAS undertakes an obligation of result with regard to the execution of the order and the delivery of the goods to the Customer.

Furthermore, it is the Customer's responsibility to take all necessary measures to ensure the proper conservation of the product(s) and to take appropriate action if the product(s) appear(s) to be non-consumable.

Consequently, FBC SAS cannot be held liable for any bodily and/or immaterial and/or material damage that may result from the Customer's negligence after delivery, in the use of the product(s) delivered by FBC SAS.

FBC SAS shall not be held liable for any obligations under these General Terms and Conditions of Sale in the event that non-performance of its obligations is attributable i) to the unforeseeable and insurmountable act of a third party, ii) to the fault of the Customer, or iii) to the occurrence of an event of force majeure as defined by the French courts.

FBC SAS DECLINES ALL RESPONSIBILITY FOR DIRECT OR INDIRECT DAMAGE, WHETHER FORESEEABLE OR NOT, CAUSED BY THE USE OF THE SITE. IN THE EVENT THAT FBC SAS IS HELD LIABLE FOR ANY DAMAGE SUFFERED BY THE CUSTOMER AND ATTRIBUTABLE EXCLUSIVELY TO THE PLACING OF AN ORDER, SUCH LIABILITY SHALL BE LIMITED TO THE AMOUNT OF THE ORDER PAID BY THE CUSTOMER TO FBC SAS.

Any claim lodged by a user, including any Customer, against FBC SAS must be made within fifteen (15) calendar days of the occurrence of the event which is the subject of the claim.

Article 15 - Customer Service

For any information or question, our Customer Service is at your disposal.

You can reach us :

By telephone on 01 60 57 57 00 ;

By e-mail: serviceclient@superbeaute.fr

By mail at the following address

FBC / SUPERBEAUTE - Customer Service - 5, Rue des Vignes - ZI des Renardières - 77250 ECUELLES - FRANCE.

Article 16 - Force Majeure

FBC SAS cannot be held responsible for the non-fulfillment of an order in case of force majeure. By express agreement, the following are also considered to be cases of force majeure: unavailability of the product, disruptions, strikes (particularly by carriers), theft or loss by the carrier, natural disasters, war, riots, fire, stock shortages, all other natural disasters, even if the conditions of unpredictability, irresistibility and exteriority are not met.

With regard to products purchased to satisfy professional needs, FBC SAS shall not be held liable for any indirect damage, operating loss, loss of profit, damage or expenses that may occur as a result of the present contract.

Article 17 - Cryptology

The FBC SAS Internet Site uses the "Symantec Corporation" secure system for the CIC bank and for PAYPAL, which uses the SSL (Secure Socket Layer) protocol to encrypt the Customer's bank details.

All orders placed on the Site may be checked by FBC SAS.

In this context, FBC SAS may ask the customer to provide all the proof required to complete the order, such as proof of identity, proof of address, etc..

Such requests will be made by e-mail or telephone.

Article 18 - Electronic signature

"Double click": reiteration of the Customer's validation of the order form. An order form filled in and validated a first time is never taken into account without the Customer's confirmation. This confirmation may be by means of a checkbox indicating acceptance of the General Terms and Conditions of Sale, or by an order confirmation message.

The "Double Click" associated with the Customer's authentication and non-repudiation procedure when placing an order, and with acceptance of the present General Terms and Conditions of Sale, constitutes an electronic signature within the meaning of Article 1367 of the French Civil Code, which states: "When it is electronic, it consists of the use of a reliable identification process guaranteeing its link with the act to which it is attached. The reliability of this process is presumed, until proof to the contrary, when the electronic signature is created, the identity of the signatory assured and the integrity of the document guaranteed, under conditions set by decree by the Conseil d'Etat."

Article 19 - Document storage and archiving

Transaction data is archived on a reliable and durable medium, in accordance with the provisions of the French Consumer Code set out below:

Article L. 213-1 supplemented by Articles D213-1 and D213-2 of the French Consumer Code:

"When the contract is concluded electronically and involves a sum equal to or greater than 120 euros, the professional contracting party shall ensure the preservation of the writing recording it for a period of ten years from the conclusion of the contract when the delivery of the goods or performance of the service is immediate. Otherwise, the period runs from the conclusion of the contract to the date of delivery of the goods or performance of the service, and for a period of ten years thereafter". Furthermore, the professional contracting party "guarantees its access to its co-contracting party at any time upon request".

Article 20 - Personal data

The automated processing of information, including the management of Site users' e-mail addresses, has been declared to the CNIL and registered under number: 1748520. It is carried out in compliance with the provisions of law no. 78-17 of January 6, 1978.

Similarly, any user has the right to verify the accuracy of this data, and may request its correction or deletion by writing to FBC SAS at the following address: FBC SUPERBEAUTE - Service Gestion des données personnelles - 5, Rue des Vignes - ZI des Renardières - 77250 ECUELLES - FRANCE.

Information and contact details concerning the Customer are confidential. They are used to process orders and to send information on products similar to those previously supplied. The Customer has the possibility of objecting to the use of his contact details, free of charge, except for those linked to the transmission of the refusal, and in a simple manner, each time a message is sent to him. To do so, simply write to the following address: FBC / SUPERBEAUTE - Service Gestion des données personnelles - 5, Rue des Vignes - ZI des Renardières - 77250 ECUELLES - FRANCE.

Article 21 - Intellectual property

In accordance with the laws governing Intellectual Property (literary and artistic property rights, industrial property rights), this Site and all elements, trademarks, designs, models, logos, graphics, etc. found on this Site are the exclusive property of FBC SAS and its partners, the latter granting no license, nor any right other than that of consulting the Site.

The reproduction or use of all or part of these elements is authorized solely for the purposes of information for personal and private use, any reproduction and any use of copies made for other purposes being expressly prohibited. Any other use constitutes an infringement and is punishable under the Intellectual Property Code, unless prior written authorization has been obtained from FBC SAS.

Any simple link or hypertext link is strictly forbidden without the express written consent of FBC SAS.

Article 22 - Entire contract

The present General Terms and Conditions of Sale express the entirety of the obligations of the parties.

No general or specific condition communicated by the Customer may be incorporated into these General Terms and Conditions of Sale.

Article 23 - Non-waiver

The fact that the company does not avail itself of a breach by the Customer of any of the obligations referred to herein, shall not be interpreted for the future as a waiver of the obligation in question.

Article 24 - Applicable law, Disputes

The present General Terms and Conditions of Online Sale are governed by French law, in accordance with European directives, notwithstanding any rules relating to conflict of laws.

In the event of a dispute, the parties shall give priority to amicable settlement. The Customer may have recourse to a conventional mediation procedure or to any other alternative dispute resolution method.

Notwithstanding the foregoing, any dispute relating to the interpretation or performance of this contract between FBC SAS and an individual or legal entity considered to be a consumer shall be brought before the French Courts, in accordance with the provisions of articles 46 to 48 of the NCPC.

It should also be noted that "the consumer may refer the matter either to one of the courts having territorial jurisdiction under the Code of Civil Procedure, or to the court for the place where he or she lived when the contract was concluded or when the harmful event occurred" (Article R.631-3 of the French Consumer Code).

For any Business to Business contractual relationship between FBC SAS and a legal entity, the courts of the place where FBC SAS has its registered office shall have jurisdiction.

Article 25 - Return of product(s)

You have a period of 15 days from receipt of the parcel to return the product that does not suit you. You will then be responsible for shipping and return costs (and parcel insurance). Only the price of the product(s) purchased will be refunded. In all cases, returns are at the customer's risk and expense.

Returns are to be made to :

FBC - SUPERBEAUTE.fr

Service Retours
5 rue des Vignes

Zi des Renardières

77250 ECUELLES

Only products in new condition and complete (accessories, instructions), returned in their original packaging, will be accepted.
Any product that has been damaged, or whose original packaging has been deteriorated in conditions beyond simple opening, will not be reimbursed.

Refunds of products under the above conditions will be made within 15 days of receipt of the products by us.

Refunds will be made either by crediting your bank account or by cheque made out to the customer who placed the order and sent to the billing address. No COD shipments will be accepted for any reason whatsoever.

If only part of the order is returned, and the total value of the products retained is less than 79 euros, the refund will be reduced by the shipping charge of 7.95 euros.

Important: to avoid multiple returns, we may need to send you photographs of the wigs and extensions. Once the photograph has been validated, the photographed product(s) cannot be returned.

Article 26 - Amicable settlement of disputes

Pursuant to article L612-1 of the French Consumer Code, the consumer has the right to have recourse, free of charge, to a consumer mediator, with a view to the amicable resolution of his dispute with a professional.

To this end, the customer may have recourse, free of charge, to the MEDIATION - VIVONS MIEUX ENSEMBLE mediation service, of which FBC SAS is a member, either electronically: " https://www.mediation-vivons-mieux-ensemble.fr/saisir-le-m%C3%A9diateur-en-cas-de-litige ", or by post: 2 impasse de Beauregard 54000 NANCY.

Recourse to consumer mediation in the event of disputes is optional and is not a prerequisite for referral to a Judge.

Referral to the consumer ombudsman must be made within one (1) year of the written complaint being sent to the professional, in accordance with the conditions set out in the general terms and conditions of sale.

It is free of charge for the consumer, with the exception of the costs he intends to incur for representation or assistance by a lawyer or any other person of his choice, at all stages of the mediation, as well as the opinion of an expert, whose intervention he intends to request.

In the event of a joint request for an expert opinion by the professional and the consumer, the costs are shared between the parties.

As soon as the documents on which the consumer's request is based are received, the Consumer Mediator notifies the parties of his referral, either electronically or by ordinary mail, reminding them that they may withdraw from the process at any time.

At the request of one or other of the parties, the mediator communicates all or part of the documents in the file, and may receive the parties together or separately.

If the parties fail to reach an amicable agreement, the mediator proposes a solution to the dispute.

The outcome of the mediation is reached at the latest within ninety (90) days from the date of notification of referral to the mediator. This period may be extended by the mediator at any time in the case of complex disputes, after immediately notifying the parties.

Exclusion from mediation :

Pursuant to Article L612-2 of the French Consumer Code, a dispute may not be examined by the Consumer Mediator if the consumer does not justify having first attempted to resolve the dispute directly with the professional by means of a written complaint in accordance with the procedures set out, where applicable, in the contract; when the request is manifestly unfounded or abusive; the dispute has been previously examined or is in the process of being examined by another mediator or by a Court; the consumer lodged his request with the mediator more than one (1) year after his written complaint to the professional; the dispute does not fall within his field of competence.

In any of these cases, the mediator will inform the consumer, within three (3) weeks of receipt of his or her file, of the rejection of his or her request for mediation for the above-mentioned reasons.

Cancellation form

From receipt of your order, you have 14 working days in which to

to exercise your right of withdrawal. To do so, you must return this

completed, dated and signed retraction form.

- By email to contact@superbeaute.fr, specifying in the subject line: Cancellation request

- By post to FBC / SUPERBEAUTE - Service Clients - 5, Rue des Vignes - ZI des Renardières - 77250 ECUELLES - FRANCE

I hereby notify you of my withdrawal from the contract for the sale of the item(s) below:

___________________________________________________________________________________

__________________________________________________________________________________

Ordered on ___/____/______ Received on ___/____/______

Order number : ______________________________________________________________

Customer name: ______________________________________________________________

Customer address: ___________________________________________________________

___________________________________________________________________________________

Signature :

Date : ___/____/______


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