General Terms and Conditions of Sale
You are currently connected to the site " https://www.superbeaute.fr ". The purpose of this document is to inform you about the company and its General Conditions of Sale.
The present General Conditions of Sale apply to all orders placed on the Internet Site " https://www.superbeaute.fr " (hereinafter referred to as " the Site ") (hereinafter referred to as "the Site").
The present General Terms and Conditions of Sale are concluded on the one hand between :
- The company "FBC", a simplified joint stock company with a capital of 15,000 Euros, whose registered office is located at 5, Rue des Vignes - ZI des Renardières - 77250 ECUELLES - FRANCE, registered in the Melun Trade and Companies Register under the number 514 771 260, intra-community VAT identification number: FR 72 514 771 260.
Email address: email@example.com
Telephone number: 01 60 57 57 00
Hereinafter referred to as "FBC SAS
And, on the other hand
- Any natural or legal person wishing to make a purchase via the website "https://www.superbeaute.fr".
Hereinafter referred to as the "Buyer", the "Customer" or "you"
The parties agree that their relationship will be governed exclusively by this contract, to the exclusion of any condition previously available on the Site. However, if a condition were to be lacking, it would be considered to be governed by the practices in force in the distance selling sector whose companies have their headquarters in France.
The Customer acknowledges having, prior to placing the order, read all of the above information and the General Conditions of Sale.
Article 1 - Purpose
Scope of application
The present General Terms and Conditions of Sale are intended to define the contractual conditions (rights and obligations) between FBC SAS and the Customer, whether a professional or a consumer, in the context of the sale of products by FBC SAS, carried out via its commercial site: https://www.superbeaute.fr.
This contract complies with the French regulations in force, and more particularly with Law 2004-575, known as the Law for confidence in the digital economy. It also complies with the recommendations of the OECD in the field of e-commerce, as well as the provisions of the Châtel law which came into force on1 June 2008 and the Hamon law which came into force on 17 March 2014.
Important: the present contract is made up of the present General Sales Conditions and the order form.
Duration of application and modifications of the General Sales Conditions
The present General Terms and Conditions of Sale are valid as of 22 January 2018. This edition cancels and replaces the previous versions.
FBC SAS reserves the right to adapt or modify these General Terms and Conditions of Sale at any time and without notice. In case of modification, the General Terms and Conditions of Sale in effect on the day of the order shall apply to each order.
Thus, the Customer must be at least eighteen (18) years old, legally capable of contracting and using this Site in accordance with the General Terms of Sale.
The resale or distribution of products purchased on https://www.superbeaute.fr is strictly forbidden
Article 2 - Availability of products
The products and services offered by FBC SAS are presented on its Site in French. Any citizen of the European Community and of countries complying with Directive 95/46/EC may not invoke his or her lack of linguistic knowledge as a clause to cancel the contract.
Product offers and prices are valid as long as they are visible on the Site, within the limits of available stocks. In the event of unavailability of products after the order has been placed, the Customer will be informed by e-mail or by telephone as soon as possible. FBC SAS will offer to supply a similar product at the same price. However, if the Customer refuses, the amount of his/her order will be recalculated accordingly and the Customer will only be debited with the new amount, less the missing products. In the event that the unavailability of products affects the entire order, the Customer will receive a full refund.
Due to the specific nature of the Internet, FBC SAS does not guarantee the availability of all products and services on its Site in real time. For products not stocked in its warehouse, the offers appearing on the Site are valid subject to availability at the supplier.
In this context, information on the availability of products is provided at the time of order confirmation. As this information comes directly from the suppliers, any errors or exceptional modifications are beyond the control of FBC SAS and cannot engage its responsibility.
Article 3 - Geographical area
The products sold online and presented on the Site are delivered in continental France, Corsica, Monaco, Belgium, Luxembourg, Germany, the Netherlands (Holland), Italy, Spain, Portugal, Czech Republic, Denmark, Poland, Hungary and Slovakia.
Article 4 - Order
Any order form signed by the Customer by "double click" constitutes an irrevocable acceptance that can only be challenged in the cases exhaustively provided for in the present contract.
Indeed, the "double click" associated with the authentication and non-repudiation procedure and the protection of the integrity of the messages constitutes an electronic signature, within the meaning of Article 1316-4 of the Civil Code.
Any agreement to a quotation sent by e-mail to the Customer, and returned to FBC SAS with an explicit agreement, also constitutes an irrevocable acceptance.
Article 5 - Ordering process
The customer who wishes to purchase a product online must follow the procedure described below.
The Customer must fill in the identification form on which he/she will indicate all the requested details or give his/her Customer number if he/she already has one. The Customer must fill in the online order form giving all the references of the products chosen, as well as the quantities desired.
The information and details provided by the Customer during the order process are binding. In the event of input errors, FBC SAS shall not be held responsible for the consequences of such errors or for the impossibility of delivery. The present clause is applicable in the event of a delay or error in delivery: in this case, all costs incurred by FBC SAS for the reshipment of the order shall be entirely at the customer's expense.
The customer checks the details of his order and its total price. He/she has the possibility of correcting any errors before confirming the order in a second step.
The validation of the order implies the acceptance of the General Terms and Conditions of Sale, the recognition of having had a perfect knowledge of them and, if necessary, the renunciation to prevail itself of its own conditions of purchase or other conditions.
Deactivation of the Customer account
Failure by the Customer to comply with the obligations subscribed to under the terms of these General Terms and Conditions of Sale, any incident of payment of the price of an order, actions contrary to the interests of FBC SAS, the provision of false information when creating an account, may result in the suspension of access to the Site's service, or even in the termination of the Customer's account, depending on the degree of seriousness of the actions in question, without FBC SAS being able to claim any damages or compensation whatsoever. FBC SAS reserves the right to refuse any order from a Customer with whom there is such a dispute, even if the latter uses a new account.
Article 6 - Order confirmation
Any order placed with FBC SAS must be confirmed by the latter in order for the order to be definitively accepted.
Indeed, FBC SAS reserves the right to cancel any order from a customer with whom there is a dispute relating to the payment of a previous order, or in any other case provided for in this contract.
Confirmation of the order will be sent by e-mail to the Customer as soon as possible, subject to the Customer providing a valid e-mail address that is not subject to any restrictions on use (e.g. professional e-mail address). In this case, FBC SAS shall not be held responsible for the non-receipt of the order confirmation containing all the contractual information and constituting proof of the transaction.
Article 7 - Prices
Prices are valid as long as they are visible on the Site, within the limits of available stocks. FBC SAS reserves the right to modify the prices at any time and undertakes to apply the rate in force on the date of validation of the order, subject to the availability of the product ordered on this date.
The prices are indicated in euros including all taxes. They take into account the VAT applicable on the day of the order. They do not include the participation in delivery costs, which are invoiced in addition and will be indicated in the order confirmation.
Article 8 - Method of payment
FBC SAS provides the Customer with various means of payment offering maximum security and guarantees:
- By bank or private card (Carte Bleue, Visa, Eurocard/Mastercard, American Express), by indicating directly in the area provided for this purpose (secure entry by SSL encryption), the card number without spaces between the digits, its date of validity, and its control code;
- By account PAYPAL by indicating directly in the zone envisaged for this purpose (seizure made safe by encoding SSL), the number of your account PAYPAL as well as your password.
- Payment in 3 times without expenses with SCALAPAY
At the time of purchase, the first payment will be immediately debited. The 2 following payments will be debited every month.
- First payment: at the time of purchase
- Second payment: 1 month from the day of purchase
- Third and last payment: 2 months from the day of purchase.
Scalapay will inform you a few days before the due date of each payment by SMS or e-mail.
If one or more scheduled payments are not made by the due date, a late payment fee will be charged.
If you have not made the payment by the due date and the automatic payment is not successful, you will have 24 hours to complete the payment. If you fail to do so, Scalapay will apply late payment fees as explained above:
- Payment made before the due date = no additional fees!
- Payment made more than 1 day late = up to 6 euros extra charge
- Payment made more than 1 week late = 6 euros extra (in addition to the first commission, up to a maximum of 12 euros for each payment).
The total cost of the commissions will not exceed 15% of the value of the loan (second and third instalments).
IMPORTANT: this offer is only valid for orders and deliveries in Metropolitan France
- Payment in 3 or 4 times without fees with Cofidis
- By bank transfer in euros
Your order is then reserved for four (4) working days. After this period, without
receipt of your bank transfer, it will be cancelled. The order will only be processed upon receipt of your bank transfer. An order paid by bank transfer therefore requires an additional period of three (3) to five (5) working days compared to an order paid by credit card;
The customer guarantees FBC SAS that he/she has the necessary authorisations to use the method of payment chosen by him/her when validating the order form.
For payments by credit card, certain verifications may be carried out by FBC SAS. In the event that the details provided by the Customer are verified by FBC SAS, the information relating to the Customer's order shall be subject to automated data processing for which FBC SAS is responsible. The purpose of this automated data processing is to define a level of analysis of a transaction and to fight against credit card fraud
FBC SAS is the recipient of the data related to the Customer's order. The non-transmission of data related to the order prevents the analysis and therefore the completion of the purchase.
The occurrence of an unpaid order due to fraudulent use of a credit card shall result in the registration of the data related to the order associated with this unpaid order in a payment incident file implemented by FBC SAS. An irregular declaration or an anomaly may also be subject to specific processing.
In accordance with the French Data Protection Act of 6 January 1978, you have the right to access, rectify and object to all your personal data at any time by writing to us by post and providing proof of your identity: FBC - Service informatique et libertés - 5, Rue des Vignes - ZI des Renardières - 77250 ECUELLES - FRANCE.
Article 9 - Reservation of ownership
The products delivered to the Customer remain the property of FBC SAS as long as the Customer has not paid the full price in principal and accessories, due for the order. Payment in the sense of this clause is understood to mean the actual collection of the price by FBC SAS.
On the other hand, the transfer of risks takes effect upon the effective delivery of the products ordered on the online shop.
The documents provided to the Customer are governed by the Intellectual Property Code. They therefore remain the property of FBC SAS. It is therefore forbidden to reproduce, transfer, or exploit the documents provided without the consent of FBC SAS.
Article 10 - Execution of the order
FBC SAS reserves the right to refuse the order for a "legitimate reason" (as defined by jurisprudence), and in particular (without this list being restrictive) in the event of the unavailability of the product, an abusive request by the Customer, a presumption that the Customer is unable to enter into a contract, or an obvious intention on the part of the Customer to harm FBC SAS.
FBC SAS also reserves the right not to execute the order in the event of an obvious typographical error leading to the display of a "low price", even after confirmation of the order sent to the Customer. The Customer understands and accepts that he/she may not claim any compensation of any kind for this fact. FBC SAS will contact the Customer again to find out whether he wishes to maintain or cancel his order at the price that will be communicated to him.
Finally, the company reserves the right to refuse the order in the event of a dispute with the Customer, total or partial non-payment of a previous order, or refusal of bank authorisation during the online payment process.
In any case, FBC SAS undertakes to process the order as quickly as possible in order to deliver the ordered products on the date indicated in the order form.
Article 11 - Invoicing
An invoice will automatically be sent to the Customer upon placing the order. This will be sent to the email address indicated by the Customer when ordering, unless otherwise specified by the Customer.
Article 12 - Delivery
As a reminder, the products purchased on the https://www.superbeaute.fr website can only be delivered to mainland France, Corsica, Monaco, Belgium, Luxembourg, Germany and the Netherlands (Holland).
The products are shipped to the delivery address(es) indicated during the ordering process.
The delivery time of the order varies from 48 to 72 working hours (2 to 3 working days) for metropolitan France as from its delivery to the carrier. This time does not include the time of preparation of the order. This time is also subject to the hazards of the carrier services ensuring the delivery of packages.
For Corsica and Monaco, the Post Office does not communicate a time limit but count on average 4 days.
For Belgium, Luxembourg, Germany and the Netherlands (Holland), the delivery time is between 3 and 5 days.
The contribution to the postage and packing of the package is 7.95€. Postage is free as soon as the amount of the ordered products reaches 79 euros including VAT(within a weight limit of 7 kilograms). Beyond 7 kilograms and when the order exceeds 79 euros, a contribution to the delivery costs will be requested and calculated according to the actual weight of your order.
In the case of certain orders, the Customer can consult the tracking of the latter to know the progress of the delivery. The Customer is informed by e-mail of the sending of the order. This email contains the address of the site on which to follow the status of the package, the tracking number of the package.
If the recipient of the order is absent at the time of delivery, the carrier will leave a notice of passage and the Customer or the recipient has a period of fifteen (15) days to recover the package according to the terms indicated on the notice of passage. After this period, the order will automatically be returned to FBC SAS, which will contact the Customer to define the conditions for a possible reshipment. The processing costs for this new delivery will then be invoiced to the Customer.
A summary document (as required by article L 121-19 of the French Consumer Code) will be attached to each order, mentioning
- the identification and contact details of the company
- the delivery costs
- the terms of payment and delivery
- essential characteristics of the product
- the price
- the address to which to submit complaints
- information relating to after-sales service
Any defect or delay in delivery, beyond the date indicated on the order form, must be reported to our customer service as soon as possible. The customer is then entitled to cancel the order by registered letter with acknowledgement of receipt or in writing on another durable medium if, after having requested FBC SAS to make the delivery or provide the service within a reasonable additional period of time, the latter has not done so within this period.
The agreement will be deemed to have been terminated upon receipt by FBC SAS of the letter or written notification of such termination, unless FBC SAS has performed in the meantime.
When the contract is terminated under the conditions provided for in article L. 216-2, the company FBC SAS will reimburse the Customer for the totality of the sums paid, at the latest within fourteen (14) days following the date on which the contract was terminated.
It is the Customer's responsibility to check the conformity of the goods delivered at the time of delivery and before signing the carrier's delivery note.
The Customer must imperatively indicate on the delivery note and in the form of handwritten reserves accompanied by his signature, any anomaly concerning the delivery (open package, damaged product, "the deliveryman did not want to wait to unpack the article", etc.). This verification is considered to have been carried out as soon as the Customer, or a person authorised by him, has signed the delivery note.
Article 13 - Right of withdrawal
In accordance with Articles L 221-21 et seq. of the French Consumer Code, the Customer has a period of fourteen (14) days (including public holidays and Sundays) to exercise his right of withdrawal without having to justify his reasons or pay any penalties, with the exception, where applicable, of the cost of return. The period of fourteen (14) days runs from the date of receipt of the products ordered. In principle, the Customer has the right to return or restitute the product(s) to FBC SAS or to a person designated by the latter, without undue delay, and at the latest within fourteen (14) days following the communication of his/her decision to withdraw, unless FBC SAS offers to collect the product(s) itself.
Nevertheless, the Customer may not avail himself of this right in the following cases
- Supply of a service whose execution has begun or has been completed before the end of the fourteen (14) day period.
- Supply of goods made to the consumer's specifications or clearly personalised or which, due to their nature, cannot be returned or are likely to deteriorate or expire rapidly.
FBC SAS recommends that the Customer who wishes to exercise his right of withdrawal should contact the customer service department directly, either by e-mail to firstname.lastname@example.org, or by telephone on 01 60 57 57 00. All the information necessary for the return of the goods (procedure, documents to be returned to FBC SAS) will then be detailed to the Customer. The Customer may also use the withdrawal form provided in the appendix to these General Terms and Conditions of Sale in order to exercise his right of withdrawal.
Packages for which no element is attached to identify the sender (order number, surname, first name, address) may not be returned.
The product(s) must be returned in their original condition and packaging (if possible), complete and accompanied by a copy of the purchase invoice. The products must not have been altered in any way.
The Customer shall be reimbursed within fourteen (14) days of exercising his right of withdrawal, once he has provided proof of shipment of the goods in question, or once the goods have been recovered by FBC SAS.
The costs and risks associated with the return of the goods shall be borne by the Customer who dispatches them. The return of the product(s) will result in a refund equal to the purchase price of the product(s) purchased (including the amount paid by the Customer to pay for the delivery, and minus the return costs which are borne by the Customer).
Article 14 - Exchange, Refund (Case of non-conformity of the order)
In case of non-conformity of the order: error(s) of reference(s) or missing reference(s), the Customer may return the product(s) received. In this case, in order for the return to be accepted, the Customer must first inform Customer Service and return the products in perfect condition, in their original state and packaging, as soon as possible.
The product(s) must be returned, along with the purchase invoice, to our Customer Service.
Regarding the returned product, it will be refunded or exchanged according to your request and available stocks. If a refund is to be made, it will be made within thirty (30) days of receipt of your return. The return shipping costs can then be reimbursed upon receipt of proof.
The company FBC SAS, in the process of selling online, is only bound by an obligation of means, its responsibility cannot be engaged for any damage resulting from the use of the Internet network such as loss of data, intrusion, virus, break in service, or other involuntary problems. However, without contradicting the foregoing, FBC SAS is committed to an obligation of result with regard to the execution of the order and the delivery of the goods to the Customer.
Furthermore, it is the responsibility of the Customer to take all necessary measures to ensure the proper preservation of the product(s) and to take the necessary measures if the product(s) appear(s) to be non-consumable.
Consequently, FBC SAS shall not be held liable in any way for personal and/or immaterial and/or material damage that may result from the negligence of the customer after delivery, in the use of the product(s) delivered by FBC SAS.
FBC SAS shall not be held liable for the obligations under these General Terms and Conditions of Sale in the event that the non-fulfilment of its obligations is attributable to i) the unforeseeable and insurmountable act of a third party, ii) the fault of the Customer, or iii) the occurrence of an event of force majeure as defined by the French courts.
FBC SAS DECLINES ALL RESPONSIBILITY FOR DIRECT AND INDIRECT DAMAGE, WHETHER FORESEEABLE OR NOT, CAUSED BY THE USE OF THE SITE. IN THE EVENT THAT THE RESPONSIBILITY OF THE COMPANY FBC SAS SHOULD BE ESTABLISHED AND RETAINED BECAUSE OF A PREJUDICE SUFFERED BY THE CUSTOMER AND ATTRIBUTABLE EXCLUSIVELY TO THE PLACING OF AN ORDER, IT IS LIMITED TO THE AMOUNT OF THE ORDER PAID BY THE CUSTOMER TO THE COMPANY FBC SAS.
Any claim filed by a user, including any Customer, against FBC SAS must be formulated within fifteen (15) calendar days following the occurrence of the event, which is the subject of the claim.
Article 15 - Customer Service
For any information or question, our Customer Service is at your disposal.
You can reach us :
By telephone on 01 60 57 57 00 ;
By e-mail: email@example.com
By mail at the following address
FBC / SUPERBEAUTE - Customer Service - 5, Rue des Vignes - ZI des Renardières - 77250 ECUELLES - FRANCE.
Article 16 - Force Majeure
FBC SAS shall not be held responsible for the non-execution of the order in case of force majeure. By express agreement, the following are also considered to be cases of force majeure: unavailability of the product, disruptions, strikes (particularly by transporters), theft or loss by the transporter, natural disasters, war, riots, fire, stock shortages, and all other natural disasters, even if the conditions of unpredictability, irresistibility, and exteriority are not met.
With regard to products purchased to satisfy professional needs, FBC SAS shall not be held liable for any indirect damage, operating loss, loss of profit, damage or expenses that may arise as a result of the present contract.
Article 17 - Cryptology
The FBC SAS website is subject to the "Symantec Corporation" secure system for the CIC bank as well as for PAYPAL, which uses the SSL (Secure Socket Layer) security protocol to encrypt the Customer's bank details.
All orders placed on the Site may be checked by FBC SAS.
In this context, FBC SAS may ask the Customer to provide all the necessary proof of identity, proof of residence, etc., in order to execute the order
These requests shall be made by e-mail or by telephone.
Article 18 - Electronic signature
"Double click": reiteration of the validation of the order form by the Customer. An order form filled in and validated a first time is never taken into account without the Customer's confirmation. This confirmation can be done by means of a checkbox accepting the General Terms and Conditions of Sale, or by a message confirming the order.
The "Double Click" associated with the Customer's authentication and non-repudiation procedure when ordering and accepting these General Terms and Conditions of Sale constitutes an electronic signature within the meaning of Article 1367 of the Civil Code, which states: "When it is electronic, it consists of the use of a reliable identification process guaranteeing its link with the act to which it is attached. The reliability of this process is presumed, until proof to the contrary, when the electronic signature is created, the identity of the signatory is assured and the integrity of the document is guaranteed, in accordance with the conditions laid down by decree in the Council of State
Article 19 - Preservation and archiving of documents
The archiving of transaction data is carried out on a reliable and durable medium, in accordance with the provisions of the Consumer Code set out below:
Article L. 213-1 supplemented by Articles D213-1 and D213-2 of the Consumer Code :
"When the contract is concluded by electronic means and when it concerns a sum equal to or greater than 120 euros, the professional contractor ensures the conservation of the writing which records it for a period of ten years from the conclusion of the contract when the delivery of the goods or the performance of the service is immediate. Otherwise, the period shall run from the conclusion of the contract until the date of delivery of the goods or performance of the service and for a period of ten years thereafter. Moreover, the professional contractor "guarantees access to his co-contractor at any time if the latter so requests".
Article 20 - Personal information
The automated processing of information, including the management of email addresses of users of the Site has been declared to the CNIL registered under the number: 1748520. It is done in compliance with the provisions of Law No. 78-17 of 6 January 1978.
Likewise, any user has the right to check the accuracy of this data, and may ask for its correction or deletion by writing to FBC SAS at the following address FBC SUPERBEAUTE - Service Gestion des données personnelles - 5, Rue des Vignes - ZI des Renardières - 77250 ECUELLES - FRANCE.
The information and details concerning the Client are confidential. They are used to process orders and to send information on products similar to those previously supplied. The Customer has the possibility of opposing the use of his personal data without any cost, except those linked to the transmission of the refusal, and in a simple way, each time a message is sent to him. To do so, he just has to write to the following address FBC / SUPERBEAUTE - Service Gestion des données personnelles - 5, Rue des Vignes - ZI des Renardières - 77250 ECUELLES - FRANCE.
Article 21 - Intellectual Property
In accordance with the laws governing Intellectual Property (literary and artistic property rights, industrial property rights), the present Site and all the elements, brands, drawings, models, logos, graphics, etc. found on the present Site are the exclusive property of FBC SAS and its partners, the latter not granting any license, nor any other right than the right to consult the Site.
The reproduction or use of all or part of these elements is only authorised for the exclusive purpose of information for personal and private use, any reproduction and any use of copies made for other purposes being expressly prohibited. Any other use constitutes an infringement and is punishable under the Intellectual Property Act, unless prior written authorisation is obtained from FBC SAS.
Any simple link or hypertext link is strictly prohibited without the express written consent of FBC SAS.
Article 22 - Entirety of the contract
The present General Terms and Conditions of Sale express the entirety of the parties' obligations.
No general or specific condition communicated by the Customer may be incorporated into these General Terms and Conditions of Sale.
Article 23 - Non-waiver
The fact that the company does not avail itself of a breach by the Client of any of the obligations referred to herein shall not be interpreted for the future as a waiver of the obligation in question.
Article 24 - Applicable law, Disputes
These General Terms and Conditions of Sale are subject to French law, in accordance with European directives, notwithstanding any rule relating to conflicts of law.
In the event of a dispute, the parties shall favour an amicable settlement. The Customer has the possibility of resorting to a conventional mediation procedure or to any other alternative method of dispute resolution.
Notwithstanding the foregoing, any dispute relating to the interpretation or execution of this contract between FBC SAS and a natural or legal person considered to be a consumer shall be brought before the French courts, in accordance with the provisions of articles 46 to 48 of the NCPC.
It should also be noted that "the consumer may bring the matter either before one of the courts with territorial jurisdiction under the Code of Civil Procedure, or before the court for the place where he or she lived at the time the contract was concluded or at the time the harmful event occurred (Article R.631-3 of the Consumer Code).
For any contractual relationship of the Business to Business type between FBC SAS and a legal entity, the attribution of competent jurisdictions is entrusted to the courts of the registered office of FBC SAS.
Article 25 - Returning a product(s)
You have a period of 15 days from receipt of the package to return the product that does not suit you. The shipping and return costs (and insurance of the package) will then be at your expense. Only the price of the product(s) purchased will be refunded. In all cases, the return is made at the expense and risk of the consumer.
The returns are to be made to :
FBC - SUPERBEAUTE.fr
5 rue des Vignes
Zi des Renardières
Only products in new condition and complete (accessories, manuals), returned in their original packaging will be accepted.
Any product that will have been damaged, or whose original packaging will have been deteriorated in conditions exceeding its simple opening, will not be refunded.
Refunds of products under the conditions set out above will be made within a period less than or equal to 15 days after receipt of the products by us.
Refunds will be made either by crediting your bank account or by cheque sent to the name of the customer who placed the order and to the billing address. No cash on delivery will be accepted, whatever the reason.
If only a part of the articles is returned and the products kept do not reach 79 euros, the refund will be reduced by the contribution to the postal charges of 7.95 euros.
Important: we may have to send you photographs of the wigs and extensions in order to avoid multiple returns. Once the photograph is validated, the photographed products cannot be returned
Article 26 - Amicable settlement of disputes
The consumer, pursuant to Article L612-1 of the Consumer Code, has the right to have recourse free of charge to a consumer mediator, with a view to the amicable resolution of his dispute, opposing him to a professional.
In this respect, the Customer may have recourse free of charge to the mediation service MEDIATION - VIVONS MIEUX ENSEMBLE, of which the company FBC SAS is a member, either by electronic means: " https://www.mediation-vivons-mieux-ensemble.fr/saisir-le-m%C3%A9diateur-en-cas-de-litige ", or by post: 465 avenue de la Libération 54000 NANCY.
The recourse to the mediation of consumption in the event of litigation is optional and is not a preliminary condition to the seizure of the Judge.
Referral to the Consumer Ombudsman must be made within one (1) year, as from the written complaint, sent to the professional, under the conditions provided for in the general terms of sale.
It is free of charge for the consumer, with the exception of the costs that he intends to incur for representation or assistance by a lawyer or any other person of his choice, at all stages of the mediation, as well as the opinion of an expert, whose intervention he intends to request.
As regards the request for an expert opinion, in the event of a joint request for an expert opinion by the professional and the consumer, the costs are shared between the parties.
Upon receipt of the documents on which the consumer's request is based, the Consumer Ombudsman shall notify the parties, by electronic means or by simple mail, of his referral, reminding them that they may, at any time, withdraw from the process.
At the request of one or other of the parties, the mediator shall communicate all or part of the documents in the file and may receive the parties, together or separately.
If the parties fail to reach an amicable agreement, the mediator proposes a solution to settle the dispute.
The outcome of the mediation shall take place at the latest within ninety (90) days from the date of notification of the referral to the mediator. This period may be extended by the mediator at any time in the event of complex disputes, after having immediately notified the parties.
Exclusion from mediation
Pursuant to Article L612-2 of the Consumer Code, a dispute cannot be examined by the consumer mediator, when the consumer does not justify having tried beforehand, to resolve his dispute directly with the professional by a written complaint according to the terms and conditions provided for, where applicable in the contract; when the request is manifestly unfounded or abusive; the dispute has been previously examined or is being examined by another mediator or by a Court; the consumer made his request to the mediator more than one (1) year after his written complaint to the trader; the dispute does not fall within his field of competence.
In any of these cases, the mediator shall inform the consumer, within three (3) weeks of receipt of his file, of the rejection of his request for mediation for the reasons mentioned above.
As from the reception of your order, you have 14 working days to
to exercise your right of withdrawal. To do this, you must send us this
withdrawal form completed, dated and signed.
- By email to firstname.lastname@example.org specifying in the subject line: Cancellation request
- By mail to FBC / SUPERBEAUTE - Service Clients - 5, Rue des Vignes - ZI des Renardières - 77250 ECUELLES - FRANCE
I hereby notify you of my withdrawal from the contract concerning the sale of the following goods :
Ordered on ___/____/______ received on ___/____/______
Order number : ______________________________________________________________
Consumer's name: ______________________________________________________________
Consumer's address: ___________________________________________________________